How long does it take to process my order?
1-3 business days for orders. After processing is complete, we will ship out your order immediately. Shipping takes 1-3 days to deliver in the U.S. and 3-10 days for International orders.
How will my order be shipped?
USPS or UPS. In order to provide you cost effective shipping, we charge $8.99 as a flat rate nationwide and $28.99 for Canada. Your items will be shipped USPS Priority Mail or UPS Ground for North America orders and USPS or DHL Express for International orders, which is affordable and quick for our customers!
I need to make changes to my order after I already placed it, is that possible?
YES! As long as the changes are made within 24 hours, we will accommodate you. If you have an account with us you can make those changes on your account, if not you may also email us at firstname.lastname@example.org. Don't forget to include your order number, name, and changes that need to be made.
I want to know the status of my order. How can I find that information?
After processing your order we will always send you a confirmation email with your tracking information and details about your order.
I have questions about your product/ my order. How can I contact you?
If you have any questions about our products or about your order, just click on the contact us link and fill out the form. We will get back to you within 24-48 hours!
Your products do not contain preservatives, why?
In order to provide you with full chemical-free, paraben-free, natural and organic products, we ONLY use preservatives if the product contains water in them. As of now, none of our products require a preservative, which makes our products even safer to use. Moreover, in the future we plan to continue only selling products that do not require a chemical preservative in them. If you would like to know more information on our policy on using preservatives and our ethics behind our products email us!
Are all ingredients really imported from Africa?
Majority of our ingredients ARE imported from Africa. However, some ingredients may come from South America. Products that contain imported ingredients will say so on the product page.